Steele at a Glance | by Steele Service Co.

                                                   Steele at a Glance | Levelling the Playing Field with Collective Tech In our first post, we touched on a reality facing hospitality operators everywhere: the way venues compete is changing. Rising costs, labour pressure, tighter margins and changing customer expectations are forcing operators to rethink some of the traditional ways they do business. For smaller clubs, boutique hotels and independent venues, that challenge is often made harder by scale. Large hospitality groups can spread the cost of technology, marketing, procurement and data systems across dozens of venues. Independents usually cannot. But independence does not necessarily have to mean operating alone. So, what could a more collective approach actually look like? The Power of Shared Loyalty Networks Customer loyalty is one example. For a sta...

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Steele at a Glance | by Steele Service Co. Navigating the New Era of Venue Operations Hello Everyone and welcome to the first instalment of Steele at a glance, the industry Blog by Steele Service Co. I still vividly remember the phone call with my mentor that started it all. I was in absolute disbelief. She was telling me that I should be consulting that I should take my operational experience and use it to transform clubs and hotels. Honestly, it wasn’t even in my peripheral vision. I had always seen myself strictly as an in-venue operator: the one on the floor during peak service, grinding it out alongside the team, making magic happen in the day-to-day. The idea that other venues needed outside strategic intervention simply hadn't crossed my mind. I didn't think that was a thing. Yet, three years later, here we are. It has been an extraordinary journey equal parts thrilling and nerve-wracking, but our direction has never been clearer. At our core, think of us as the high-imp...

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