Steele at a Glance | Levelling the Playing Field with Collective Tech
Steele at a Glance | Levelling the Playing Field with Collective Tech In our first post, we touched on a reality facing hospitality operators everywhere: the way venues compete is changing. Rising costs, labour pressure, tighter margins and changing customer expectations are forcing operators to rethink some of the traditional ways they do business. For smaller clubs, boutique hotels and independent venues, that challenge is often made harder by scale. Large hospitality groups can spread the cost of technology, marketing, procurement and data systems across dozens of venues. Independents usually cannot. But independence does not necessarily have to mean operating alone. So, what could a more collective approach actually look like? The Power of Shared Loyalty Networks Customer loyalty is one example. For a sta...
